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Automate your entire customer support workflow
Automate your entire customer support workflow
TRY FREE ON ZENDESK
LATEST
Introducing IPA, Intelligent Process Automation

Introducing IPA, Intelligent Process Automation

At Jatana we are really excited to share with you that we have been working on a new service that will help our customers achieve even…
Go to the profile of Francesco Stasi
Francesco Stasi
6 Tips to Supercharge your Support

6 Tips to Supercharge your Support

Customer service agents are the unknown heroes of every company. Vigilantes from the shadows who silently do their daily job of saving the…
Go to the profile of Giovanni Toschi
Giovanni Toschi
16 Essential Skills for Every Customer Service Agent

16 Essential Skills for Every Customer Service Agent

Fact #1: Every employee, whatever the work is, must possess certain skills in order to properly do their job and master them to excel at…
Go to the profile of Giovanni Toschi
Giovanni Toschi
CUSTOMER SUPPORT GUIDES
First Contact Resolution: A Sign of Valuable Support

First Contact Resolution: A Sign of Valuable Support

[NOTE: this article originally appeared on The Automation Blog by Jatana]
Go to the profile of Giovanni Toschi
Giovanni Toschi
A macro a day keeps the doctor away!

A macro a day keeps the doctor away!

Why building macros for your customer support will save you hours per week. And how macros + Jatana will save you ages!
Go to the profile of Francesco Stasi
Francesco Stasi
AI RESEARCH
Report on Text Classification using CNN, RNN & HAN

Report on Text Classification using CNN, RNN & HAN

Experimenting with various neural networks architectures.
Go to the profile of Akshat Maheshwari
Akshat Maheshwari
Unsupervised Text Summarization using Sentence Embeddings

Unsupervised Text Summarization using Sentence Embeddings

I will describe the approach that I used to perform Text Summarization on a multi language dataset of customer support emails
Go to the profile of Kushal Chauhan
Kushal Chauhan
Automate your customer support, let us do the repetitive tasks
Automate your customer support, let us do the repetitive tasks
TRY FREE ON ZENDESK
PRODUCT
Automatic Ticket Reply

Automatic Ticket Reply

Jatana replies to customers’ requests without the need for agent intervention
Go to the profile of Giovanni Toschi
Giovanni Toschi
Suggested Ticket Reply

Suggested Ticket Reply

Jatana suggests the best macro for every incoming customer support request
Go to the profile of Giovanni Toschi
Giovanni Toschi
Automatic Ticket Tagging

Automatic Ticket Tagging

Jatana automatically categorizes and tags all incoming messages
Go to the profile of Giovanni Toschi
Giovanni Toschi
Automatic Ticket Triage

Automatic Ticket Triage

Jatana automatically forwards tickets to the right agent
Go to the profile of Giovanni Toschi
Giovanni Toschi
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