Report on Text Classification using CNN, RNN & HAN

Experimenting with various neural networks…

Unsupervised Text Summarization using Sentence Embeddings

Introducing Jatana

Experience the future of AI-powered customer service

First Contact Resolution: A Sign of Valuable Support

Introducing IPA, Intelligent Process Automation

16 Essential Skills for Every Customer Service Agent

Fact #1: Every employee, whatever the work is, must possess certain skills in order to properly do their job and master them to excel at it.

7 Tips for Improving your Online Customer Service

Nowadays, almost every brand or business can be found online, whether it is through their official webpage, or on one of many social media platforms.

5 Tips for Designing a Knowledge Base

Customers want to do it on their own! The latest trend in customer behavior is their desire to help themselves and solve problems on their own. A stunning 90% of consumers want a company to provide them with a way to do self-support.

How to Meet Customer Expectations

Customer expectations are closely connected to what you’re advertising. They expect you to do what you say you’d do for them, how hard it can be?

How Jatana Works

Intelligent automation technology that increases the productivity of customer service…