John Lewis Design

Starting a new role can be daunting, filled with thoughts about fitting in and mastering the job. However, at John Lewis, I’ve found easing…

I came to John Lewis having never worked in a big company. In 10 years of doing this UX gig — only ever with small teams, and always alone

I’ve recently returned from maternity leave and have started a 6-month secondment in the John Lewis UX writing team.

A chat with Rebecca about her career and role at John Lewis, leading UX and Service Design Team.

Get to know me in 10 questions

I’ve been at John Lewis for just over 2 years and I manage our small but mighty UX writing team.

Something that strongly resonates with my values and principles here in John Lewis is the strong commitment to collaborate and communicate…

How we delivered our app Christmas countdown in a matter of weeks

Co-authored by Julia and Sandra - both UX Designers at John Lewis. Julia works in The Community Content product team and focuses on…

How John Lewis transformed post-purchase shopping through experimentation, improving convenience and boosting engagement.

Co-authored by Lewis Jones, User Interface Design Lead and Dominic Busby, Frontend Engineer at John Lewis Partnership.

In a world where everyone deserves a front-row seat in the digital shopping experience, John Lewis is taking a bold step forward…

As an Experience Design Manager at John Lewis, I am passionate about seeing beyond the data and using data to inform what behaviours we…

As a small (and mighty) UX writing team, we have to be particularly intentional about the projects we work on. Sometimes, that means…

Building and maintaining a loyalty programme that encourages customers to repeatedly engage with our brand, and creatively rewards their…