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Archive of stories published by JRNY

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Bindy Egden in JRNY

The Insurance Customer Journey — Free Infographic

Our latest infographic illustrates a broad overview of the customer journey in the general insurance industry.

Below is an explanation of each stage of the insurance customer journey, as well as some hints on what’s…

Bindy Egden in JRNY

How to Reduce Customer Service Costs Without Sacrificing Customer Experience

Bindy Egden in JRNY

Finally, a Way to Reduce Customer Acquisition Cost AND Improve Customer Experiences

Bindy Egden in JRNY

How Traditional Insurance Companies Can Retain Customers In a Digital World

Bindy Egden in JRNY

10 Ways to Improve the UX & Conversion Rate of Insurance Forms

Why is the user experience of insurance…

Mike Lovegrove in JRNY

The vision behind the decision

As we embark on what is probably the most exciting week of our young company’s existence (Bot the…

Mike Lovegrove in JRNY

Introducing: Bot the Builder

Almost exactly 12 months ago to the day, the concept of Bot the Builder was formed.

Bindy Egden in JRNY

How to Foster a Culture of Digital Innovation in your Organisation

Bindy Egden in JRNY

Better Customer Engagement in the Insurance Industry: How to Onboard New Customers with Automated Conversation

Bindy Egden in JRNY

Why Successful Companies Treat Each Customer As An Individual — AI For Personalised Customer Experience

These were the top 10 stories published by JRNY; you can also dive into yearly archives: 2017, 2018, 2019, and 2020.

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JRNY

Helping insurance providers protect people better

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Customer Experience

Customer Service

Artificial Intelligence

Customer Engagement

Editors

Frederick Fogerty

Writers

Claude Pertusati