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COVID-19 — Why Digitising the Customer Experience is More Important than Ever for Insurers
COVID-19 — Why Digitising the Customer Experience is More Important than Ever for Insurers
COVID-19. It’s testing us all.
Bindy Egden
Mar 23, 2020
How InsurTech Can Reduce the Insurance Protection Gap
How InsurTech Can Reduce the Insurance Protection Gap
We talk a lot in insurance about putting the customer first. We aim to serve each individual person or business as best as possible to…
Bindy Egden
Nov 24, 2019
10 Ways to Improve the UX & Conversion Rate of Insurance Forms
10 Ways to Improve the UX & Conversion Rate of Insurance Forms
Why is the user experience of insurance forms important?
Bindy Egden
Aug 18, 2019
Don’t worry about your job — digitising insurance will only make you more productive
Don’t worry about your job — digitising insurance will only make you more productive
Gartner predicts that one in five workers will have Artificial Intelligence (AI) as their co-worker by 2022.
Bindy Egden
Aug 5, 2019
How Insurance Companies Can Make Policy Suggestions and Process Claims With Artificial Intelligence
How Insurance Companies Can Make Policy Suggestions and Process Claims With Artificial Intelligence
When one thinks of researching insurance policies or making a claim, one’s mind shortly thereafter shifts to anticipation of frustration…
Bindy Egden
Jan 16, 2019
Implementing Digital Transformation in Your Organisation
Implementing Digital Transformation in Your Organisation
There are many interpretations of what ‘digital transformation’ is.
Bindy Egden
Dec 9, 2018
What’s the Difference between Emotionally Intelligent Chat Solutions and Regular Chatbots?
What’s the Difference between Emotionally Intelligent Chat Solutions and Regular Chatbots?
All chat solutions are not created equal.
Bindy Egden
Nov 27, 2018
6 Ways Conversational AI Can Help Insurance Companies Engage & Convert More Leads
6 Ways Conversational AI Can Help Insurance Companies Engage & Convert More Leads
According to research, CIOs and CTOs worldwide believe that conversational bots have the potential to make a huge impact on a company’s…
Bindy Egden
Oct 23, 2018
The Importance of Good Conversation Design
The Importance of Good Conversation Design
You could have the most sophisticated technology in the world and still deliver a terrible chatbot customer experience with bad…
Bindy Egden
Oct 15, 2018
6 Ways Conversational AI Can Improve Your Leads’ Customer Experience
6 Ways Conversational AI Can Improve Your Leads’ Customer Experience
Have you ever had to wait on the phone or for an email response from a company? Had to fill out a contact form wondering if you’ll ever…
Bindy Egden
Sep 17, 2018
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