Rethinking the “Patient Complaint” Process

I’ve often thought we need a re-imagining of the concept and process for the…

Patients and Families and the Patient Complaint Process

I think a lot about the process for receiving, addressing and following up on difficult and negative patients experiences in healthcare. I think about it from our personal experience as a family and how patients and families are…

#3Things4Healthcare

As many of you who know me are aware, I love connecting over Twitter. I have found the ‘Twitterverse’ to be one of many…

Update: Minister’s Patient and Family Advisory Council, Ontario Ministry of Health and Long Term Care

The Minister’s Patient and Family Advisory Council: Discussions from Recent Meetings

In my most recent blog post I offered up an overview and summary of the work the Minister’s Patient and Family Advisory Council has undertaken over the past several months. I’d like to…

LHIN Visits and Town Hall Talks

Every time I tell someone about my role as the Chair of the Minister’s Patient and Family Advisory Council (MPFAC), I clarify that I am not the ‘voice of patients and families’ (as I’ve been referred to). I see myself as being in the fortunate and important position of…

Patient and Family Advisory Council Members

Julie Drury, Chair

Julie Drury is no stranger to advising health care providers. While managing her daughter’s complex medical needs, Julie mentored other families facing similar challenges, and helped them navigate the health…

Ministry of Health and Long Term Care

Minister’s Patient and Family Advisory Council Meeting Minutes

Purpose:
Inaugural Meeting of the Minister’s Patient and Family Advisory Council (PFAC)

The Minister’s Patient and Family Advisory Council — Getting Started

Just over a week ago, on Friday November 24th and Saturday November 25th we had our inaugural meeting of the Minister’s Patient and Family Advisory Council for the Ministry of Health and Long-Term Care. Over…

Launch of the Minister’s PFAC Chair Blog

I’m excited to be sharing my first blog post as the Chair of the Minister’s Patient and…