Rethinking the “Patient Complaint” Process

I’ve often thought we need a re-imagining of the concept and process for the…

Patients and Families and the Patient Complaint Process

I think a lot about the process for receiving, addressing and following up on difficult and negative patients experiences in healthcare. I think about it from our personal experience as a family and how patients and families are…

Update: Minister’s Patient and Family Advisory Council, Ontario Ministry of Health and Long Term Care

The Minister’s Patient and Family Advisory Council: Discussions from Recent Meetings

In my most recent blog post I offered up an overview and summary of the work the Minister’s Patient and Family Advisory Council has undertaken over the past several months. I’d like to…

LHIN Visits and Town Hall Talks

Every time I tell someone about my role as the Chair of the Minister’s Patient and Family Advisory Council (MPFAC), I clarify that I am not the ‘voice of patients and families’ (as I’ve been referred to). I see myself as being in the fortunate and important position of…

Patient and Family Storytelling — PART II

In follow up to my blog post from last week about patient and family storytelling in healthcare, I wanted to share some great insights from the online/social media patient advisor community on this subject.

Patient and Family Storytelling

This is an earlier post that didn’t get published to the site. If you’ve read it already, I hope you…

Connecting via #HASHTAG

I enjoy being engaged on social media. I started with Facebook several years ago. It was a tool to stay connected…