Types and stages of services

In a recent workshop on leading service design, we talked about how to introduce end-to-end service design in large organisations that understand and structure work in very different ways, for example in IT portfolios, technology programmes, projects or in terms of enterprise…

A common language to understand services

When we build teams to work on services, the individuals may have never worked together before, and may have different ways of describing their work.

When we try to get to a common understanding of a service and its constituent parts…

Building internal systems vs providing services