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Customer Excellence
Life at Tokopedia
People and stories behind our work
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Customer Excellence
Muhammad Faiz Munandar
in
Life at Tokopedia
Sep 4, 2023
START CX FIRST 2023: Unleashing the Power of Next-Gen Customer Experiences
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420
Agung Mardiyanto
in
Life at Tokopedia
Oct 12, 2021
Giving Dropout Students a Second Chance through NakaTara
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138
1 response
Celvin
in
Life at Tokopedia
Sep 30, 2021
Celebrating National Customer Day through Customer Experience talks at START CX FIRST Summit 2021
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104
Andintia Wijayanti Putri
in
Life at Tokopedia
Sep 21, 2021
Customer Experience: Tokopedia’s Telescope for Winning Our Customer’s Hearts
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61
Mila Larinda
in
Life at Tokopedia
Sep 19, 2021
For Better or Worse: Caring for our Customers in Times of a Pandemic
What Tokopedia Care Did to Help
…
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65
Dimas Dirgantara
in
Life at Tokopedia
Aug 30, 2021
Developing New Metrics “Effort Score” in Tokopedia Care
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101
Celvin
in
Life at Tokopedia
Aug 28, 2021
START CX FIRST Summit: A Journey to Uplift The Standard of Experience for Indonesian Customers!
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97
Bavner Donaldo
in
Life at Tokopedia
Jun 24, 2021
When Research Partakes in Job Satisfaction
Lessons from Tokopedia Care on how to improve their…
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123
Monica Josephine
in
Life at Tokopedia
Jun 2, 2021
One-Stop For All Solutions — Go to Our Help Page
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80
Siska Indah Pratiwi
in
Life at Tokopedia
Mar 11, 2021
How do we stay engaged during WFH and increase our eNPS score?
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91