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Customer Experience
Life at Tokopedia
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Customer Experience
Celvin
in
Life at Tokopedia
Sep 4, 2022
START CX FIRST Summit 2022: Redefining CX Strategies to Navigate the Complex Future of Business
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5
Dimas Dirgantara
in
Life at Tokopedia
Aug 30, 2021
Developing New Metrics “Effort Score” in Tokopedia Care
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101
Rudy Dalimunthe
in
Life at Tokopedia
Mar 16, 2021
Behind Tokopedia Care’s 100% WFH: 1-Year of Delivering the Impossible!
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157
Satrio Bimo Wijardono
in
Life at Tokopedia
Nov 20, 2020
The Butterfly Effect: A Theory in Mathematics, An Ideology in Customer Service
An elaboration on how…
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130
1 response
Zanidia
in
Life at Tokopedia
Sep 16, 2020
Unraveling The Significance of Tone-of-Voice in Customer Experience (Part 2)
Applying tailored
…
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29
Zanidia
in
Life at Tokopedia
Sep 16, 2020
Unraveling The Significance of Tone-of-Voice in Customer Experience (Part 1)
How putting verbal
…
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37
Tokopedia
in
Life at Tokopedia
Aug 12, 2020
How Tokopedia Mastered the Customer DNA — A Customer-Centric Culture Powered by Technology
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43
1 response
Dian Puspita Sari
in
Life at Tokopedia
Feb 12, 2020
The Evolution to Continuously Win Customer’s Heart
How Customer-Obsessed Culture Bring Us to the Next
…
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68
Felix Yuwono
in
Life at Tokopedia
Sep 22, 2019
Scoring 11 Medals at CCW Competition: How Tokopedia Care Team Made It?
How Tokopedia conquered 11
…
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64
Nadira Wandari
in
Life at Tokopedia
Apr 20, 2019
Why Customer Service Matters
How excellent customer experience makes Tokopedia stands out amongst the…
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9