Our modern development environment at Mass.gov

I recently worked with the Mass.gov team to transition its development…

My whirlwind trip through all 50 state websites

Content strategist’s review of state website homepages…

Mass.gov: Building a wicked awesome new website for Massachusetts

Custom dashboards: Surfacing data where Mass.gov authors need it

Helping content creators make…

Why we write at a 6th grade level

Variety of content and the need for empathy drive our effort to…

Lawyers, writers, data analysts: Digital internship program had it all

Summer interns share advice and reflect on what they learned

ConCon 2018: Lessons learned from the first ever Massachusetts Content Conference

Authors are eager to…

How Digital Services Interns Reshaped Mass.gov’s Content

We faced a big challenge with the Mass.gov redesign in the summer of 2017: How to move thousands of pages from the legacy site to the new site. Faced with this mountain of content, Digital Services formed and deployed what came to…

Creating connected content for users

Connected content makes it easier for people to find what they’re…

Content 2017 review: Putting constituents and services first