Disclaimer: Due to the mandated laws and ethical guidelines governing patient confidentiality, “Laura,” is not a specific real person. She is a composite formed from my…
The memo below was sent to the team at Tiny Speck, the makers of Slack, on July 31st, 2013. It had been a little under seven months since development began and was two weeks before the launch of Slack’s ‘Preview Release’. It is presented verbatim, as written (including original…