Seventeen years ago Erika Hall and I started a design studio. We wanted to do work that people needed. We wanted to be able to choose the…
In my presentation workshop we talk about how to put together the right story, in the…
Humility is expensive. When you put work in front of people you need to be able to tell them how well it meets their goals and you need…
Don’t call them soft skills! Collaborating effectively and communicating clearly throughout the design…
In 1944 the CIA (or technically, the OSS, its precursor) published one of the greatest design manuals of all time, and by far…
I’ve been thinking about cars a lot lately. Truthfully, I think about cars all the time. Living in the tiny city of San Francisco (49 miles square!)…
On Friday, August 17th I deactivated my Twitter account. This was a personal decision. I couldn’t be a party to a company…
Let me tell you a story. If it sounds familiar it’s probably because it is. If it sounds…
Somehow, I still manage to have a lot of good conversations on Twitter. Lately, we’ve been talking about books. For a while there…
I started at Mule two years ago. Working at Mule was the first time writing code wasn’t in my job description. This was a welcome shift. But it took me at least six…