A new algorithm to create customer journey maps

When using a service — e.g. navigating a website, purchasing a mobile phone bundle, calling a support center — customers take a series of steps.

Optimizing online video apps: learnings from FIFA 2018 World Cup OTT (Part 1)

AI: 4 ways it can help a pay-TV provider

Artificial intelligence means applying data science and machine learning algorithms to a large amount of data, in order to enable machines to perform intelligent…

How we created an AI-based solution that became crucial to our customer’s financials

Optimizing online video apps: learnings from the FIFA World Cup (Part 2)

NAGRA Insight at the Applied Machine Learning Days 2020

Maximising the success of social media video channel

The widespread adoption of broadband internet, white-label OTT platforms and social media provide an inexpensive way to publish videos, giving content…

Pay-TV providers: finding a way forward in a shifting context

Let’s look at how pay-TV providers can address recent changes in their industry and learn from their OTT rivals, making better use of data and…

AI in TV: Service providers seek proof that AI works across the TV UX