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On Human-Centric Systems
Occasional musings on process, data, product and organizational design from the Sudden Compass team and collaborators.
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Matt LeMay
Feb 25
Southwest Airlines’ Awful Week Shows the Difference Between Customer Service and Customer Centricity
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56
1 response
Matt LeMay
Jan 24
Agile Adoption Is Not Agility
Only 4% of Respondents to a Popular Survey Say that Agile Practices are…
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178
Matt LeMay
Jan 15
That “Quick Email” You Just Sent? It‘s Slowly Killing Your Company.
The asynchronous communication…
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272
5 responses
The Past and Future of Product Management
The Past and Future of Product Management
Note: If you enjoy this piece, you might also enjoy my book Product Management in Practice, in which I expand upon many of the concepts…
Matt LeMay
Nov 6, 2015
On Net Promoter and Data Golems
On Net Promoter and Data Golems
Matt LeMay
Dec 21, 2015
Against Self-Deprecation
Against Self-Deprecation
Matt LeMay
Jan 20, 2016
On Delegating
On Delegating
Matt LeMay
Feb 11, 2016
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