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Organizational Culture
On Human-Centric Systems
Occasional musings on process, data, product and organizational design from the Sudden Compass team and collaborators.
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Organizational Culture
Matt LeMay
in
On Human-Centric Systems
Jun 10, 2019
One Page / One Hour
A pledge to reduce busywork, increase collaboration, and drive better outcomes
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256
Matt LeMay
in
On Human-Centric Systems
Feb 25, 2019
Southwest Airlines’ Awful Week Shows the Difference Between Customer Service and Customer Centricity
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192
3 responses
Matt LeMay
in
On Human-Centric Systems
Jan 15, 2019
That “Quick Email” You Just Sent? It‘s Slowly Killing Your Company.
The asynchronous communication…
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426
10 responses
Matt LeMay
in
On Human-Centric Systems
Jan 4, 2017
On High-Status Work and Low-Status Work
Why Your Company’s Sink Is Full of Dirty Dishes
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265
3 responses