Editor’s note: Claudia Hopkins was a user researcher at the Ontario Digital Service in 2018. Since then, she…
A few months ago, I mentioned that our team was doing user research for the…
We believe that much of the best work we do in the Ontario Digital Service is done by…
Here at the Ontario Digital Service Lab, we’ve been trying new ways to get feedback on the work that we’re doing. One of the ways we’re trying is to hold a “crit” once a week. A crit is short for critique, and that’s what we do at them every week: we get…
This morning, we’re excited to announce the official opening of the Ontario Digital Service (ODS) Lab at…
If we’re going to design good services for the public, we need to understand what the public…
