There’s a Big Difference in What Customers Say & What They Mean

Taking what customers say at face value for feature requests or feedback can be a slippery slope.

How Improv Can Make You a Better Product Manager

I’ve been looking forward to writing this one!

I’ve been doing improv comedy for about 2.5 years.

As a Product Manager, Do You See Users as People Or Dollar Signs?

This is an important question to ask you as a product manager — Do you see your users as real people, or do you see them as dollar signs?