Oscar Tech
Insights from Oscar Health's data, engineering, product, and design teams
How we built Oscar’s first member-facing AI: the Clinical Intake Bot
How we built Oscar’s first member-facing AI: the Clinical Intake Bot
Bringing the “top of license” model to virtual care — powered by generative AI
Live Chat: Introducing real-time virtual care for Oscar Members
Live Chat: Introducing real-time virtual care for Oscar Members
With Live Chat, we’re bridging the gap between asynchronous messaging and real-time responsiveness to improve the member experience.
Lessons Learned: Launching Continuous User Research at Oscar
Lessons Learned: Launching Continuous User Research at Oscar
By Madi Shultz, Senior User Experience Researcher at Oscar
Tech-Driven Partnerships: How Oscar Health Empowers Brokers and Agencies
Tech-Driven Partnerships: How Oscar Health Empowers Brokers and Agencies
By Sam Islam, Senior Product Manager at Oscar
Tackling the challenge of a new claims system, Part 2
Tackling the challenge of a new claims system, Part 2
By Nick Possley, Vice President of Engineering — Provider & Claims
Design Audits: what and why!
Design Audits: what and why!
by: Celina Leong, Dan Ariniello, and Yvonne Wang
Searching for Doctors in the “Messy Middle”
Searching for Doctors in the “Messy Middle”
By Madi Shultz
Prioritizing Mental Health Through Automated Patient Screening
Prioritizing Mental Health Through Automated Patient Screening
By Brian Lee
AI Use Case: Messaging Encounter Documentation
AI Use Case: Messaging Encounter Documentation
By Tory Grimley and Caleb Bank
Call Summarization: comparing AI and human work
Call Summarization: comparing AI and human work
By Lei Zhao
Enforced planning and reasoning within our LLM Claim Assistant
Enforced planning and reasoning within our LLM Claim Assistant
By Evan Poe, Nazem Aldroubi, and Benjamin Baker
The UX Research Methods Map: Finding the Right Method for the Research Question
The UX Research Methods Map: Finding the Right Method for the Research Question
By Madi Shultz
A user-centric approach to working with AI
A user-centric approach to working with AI
By Dar Min & Sydney Choi
Evaluating the Behavior of Call Chaining LLM Agents
Evaluating the Behavior of Call Chaining LLM Agents
By Benjamin Baker, Evan Poe, Nazem Aldroubi
Experimentation at Oscar: An Essential Tool for Product and Process Development
Experimentation at Oscar: An Essential Tool for Product and Process Development
By Lei Zhao
A Simple Example for Limits on LLM Prompting Complexity
A Simple Example for Limits on LLM Prompting Complexity
By Mario Schlosser, Co-Founder and Chief Technology Officer at Oscar
Oscar Claim Assistant Built On GPT-4
Oscar Claim Assistant Built On GPT-4
By Benjamin Baker, Evan Poe, and Nazem Aldroubi
AI Use Case: Electronic Lab Review
AI Use Case: Electronic Lab Review
Oscar continues to experiment and iterate on clinical-AI-human use cases through Oscar Medical Group (OMG). OMG is a team of 120+ providers…
The Impact of Product Operations, Quantified
The Impact of Product Operations, Quantified
By Sofia Karabasevic