Using OOB Tags in AIML: Part I

Suppose you are building an Intelligent Virtual Agent or Virtual Personal Assistant (VPA) that uses a Pandorabot as the natural language processing engine. You might want this VPA to be able to perform tasks such as sending a text message, adding an event to a calendar, or…

Substitutions and Sentence Splitting

One new feature that was introduced in AIML 2.0 is the substitution file. These files are used to modify text strings being passed through your bot in such a way that both the AIML interpreter and your client can parse their meanings.

Bot Possession: A Customer Service Solution

What is bot possession?

Bot possession is a concept that you, as a bot administrator, can monitor your bot’s conversations in realtime, and “take over” a conversation with one of your users at any point.

Connecting a Bot to SMS via Twilio

Introduction

Suppose you’ve created a bot that you want to introduce to a larger audience. It could be a functional bot that answers questions about a product or service that your company offers, or a personality based bot that…

Putting Your Pandorabot on Twitter

Introduction

Wouldn’t it be cool if you could put your Pandorabot on Twitter? People from all over the world could tweet at your bot, talking to it just as they would if they were chatting with it over the Pandorabots Talk API…

Creating a Virtual Customer Service Representative

Introduction

Clients coming to your website often just want a simple and immediate answer to their questions, but get overwhelmed by the wealth of information available to them. Enter Pandorabots Live Chat, a…