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Customer Experience
Customer Experience @Prudential
We create intentional experiences that solve for human purpose and move customer aspirations forward.
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Customer Experience
Prudential Customer Experience Team
in
Customer Experience @Prudential
May 1
The Digital Customer Service Takeover
Can we still maintain a human touch in a today’s digital world?
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4
Prudential Customer Experience Team
in
Customer Experience @Prudential
Apr 21, 2023
Basic principles of web accessibility — putting the “P” in POUR
This is the first of a four-part…
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13
Prudential Customer Experience Team
in
Customer Experience @Prudential
Apr 21, 2023
Connecting the dots between function & empathy
How UX writing streamlines & elevates content creation
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13
Prudential Customer Experience Team
in
Customer Experience @Prudential
Mar 20, 2023
How UX Writing enhances our digital experiences
Guiding our customers with empathy in the moments that
…
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52
Prudential Customer Experience Team
in
Customer Experience @Prudential
Feb 14, 2023
What is a Journey Map?
A deeper dive on how to align an organization around our customers’
…
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2
Prudential Customer Experience Team
in
Customer Experience @Prudential
Feb 9, 2023
Clarifying Misconceptions About Journey Management
4 facts you never knew (and probably should!)
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5