I had the fortune of attending a service design gathering this month, surrounded by senior service design leadership and practitioners. The focus of the discussion was on what service design IS, and what it IS NOT.
Charlotte, great! I look forward to hearing about it and hearing how it works for you. It is a living, breathing, changing understanding, so the more that work through it, the better!
I’m starting a Slack group to bring together people from around the world to share ideas around what the things might be. A bit of an…
Totally, I actually struggle to find an example of when a product doesn’t have some service connected with it, whether it is at the source of manufacturing, or wholesaling and distributing or into use.
Great thoughts, would love to get into this with you (am in an airport, so may need to continue more later. With this point, if you think about a service in its entirety, these aspects/characteristics may need to be fulfilled before you even get into the framework that I’ve been exploring. Perhaps these are the gateway truths?
I would suggest those types of service descriptors are more meta in their definition and may highly influence then how one might create awareness or drive evaluation and acquisition, for example.
I don’t see why not… you could argue that some of those things may be still fitting within self-service. A toothbrush could come with a 2xdaily visit from a tooth brusher :) would love to chat more about that one, I’m intrigued!
