Since the pandemic, many CABs have switched from mainly giving face-to-face advice to mainly giving remote…
We are prototyping a chatbot as part of the next phase of the CivTech project for CAS (following on from this…
At SIDE, we’ve just completed CivTech’s 3-week Exploration programme. We worked on a Challenge to improve the operation of Citizens Advice Scotland national helpline.
Written by Shivy Das and Niki Taigel