Speed Reading

My 8th grade teacher had a curious process where she made us produce three book reports each quarter — three books that we picked on…

Don’t Promise

We’ve all been there.

A customer’s upset. They make a demand. Maybe it’s reasonable, quick, easy, and no big deal. Fine. But sometimes it’s unreasonable given the context and situation. And we give in.

Beat the competition by sticking to the basics

At first glance the stories of Bubba Gump and Planet Hollywood restaurants seem similar: exploit famous brands to get people to eat your food.

The Intimidating Zero

Back when we started this blog — I think it was in ’99 or 2000 or something like that — we had no idea how many readers…

Don’t “empower” anybody.

I hate the word “empowerment.”

How to punish corporate misconduct without exhausting yourself

Become the newest member of our Ops team

We’re looking for two new people to join our Ops team and help deliver the most reliable and performant Basecamp sites and services. You’ll work on every single piece of our infrastructure, both colocated and in the cloud. You’ll touch every single one of our…

“No”

Have you tried to get an article published in a magazine and someone said No? Have you tried to start a business but needed some capital and someone…