Go to Slalom Customer Insight
About
Slalom Customer Insight
Fresh perspectives to understand and engage your customers
Note from the editor

Slalom Customer Insight is a smart, optimistic, and interdisciplinary take on today’s customer written by Slalom industry leaders and practitioners.

Editors
Go to the profile of Alex Sathish-Van Atta
managing editor
Alex Sathish-Van Atta
I’m an Ohioan finding my way around the Windy City. I’m dedicated to learning, passionate about technology, and a consumer of too much coffee.
Go to the profile of Jenny Framularo
managing editor
Jenny Framularo
Curious and detail-oriented individual who is passionate about collaborating with others to solve unique problems with logic.
Go to the profile of Slalom
Slalom
Slalom is a global consulting firm that helps people and organizations dream bigger, move faster, and build better tomorrows for all.
Go to the profile of Maren Mellen
Maren Mellen
Consultant @ Slalom | Boston | Healthcare | Process Excellence | Marketing
Go to the profile of Maggy Lehmicke
Maggy Lehmicke
Maggy is a content writer for Slalom’s Global Communications team.
Writers
Go to the profile of Malek Tayara
contributing writer
Malek Tayara
Go to the profile of Slalom Customer Insight Team
Slalom Customer Insight Team
Fresh perspective from Slalom experts on customer experience, strategy, and design.
Go to the profile of Daniel Burkhardt
contributing writer
Daniel Burkhardt
Consultant with a passion for building & leading teams to build technology solutions with measurable outcomes for clients. https://bit.ly/2qKNs73
Go to the profile of Osmaan Akhtar
Contributing writer
Osmaan Akhtar
Go to the profile of Marian F. Cook
Contributing Writer
Marian F. Cook
Go to the profile of Robert Uhland
Contributing Writer
Robert Uhland
Slalom | Strategy Consultant | Chicago
Go to the profile of Carla Bendeich
Contributing Writer
Carla Bendeich
Carla is a Principal Consultant with 20+ years of Organization Effectiveness (OE) experience focused on the people side of transformational and digital change.
Go to the profile of Tabitha Adams
CONTRIBUTING WRITER
Tabitha Adams
Writing about personal experiences, business, marketing and literature.
Go to the profile of Julie Johnson
Go to the profile of Jess Minton
Jess Minton
Data storyteller and analytics advocate with Slalom Consulting, NYC.
Go to the profile of Marcelo Somers
Marcelo Somers
Experience Strategy + Design at Slalom
Go to the profile of The Slowdown Staff
The Slowdown Staff
We’re a team of writers and editors who work in Slalom’s creative studio and write articles for The Slowdown.
Go to the profile of Slalom
Slalom
Slalom is a global consulting firm that helps people and organizations dream bigger, move faster, and build better tomorrows for all.
Go to the profile of Tim Letscher
Tim Letscher
Experience Strategy and Design | Music snob | Caffeine addict | Part-time Geek | Husband and Dad
Go to the profile of Chelsie Messenger
Chelsie Messenger
Experience strategy, equity-driven design, and k-dramas.
Go to the profile of Sophie Shrimpton
Sophie Shrimpton
Product Designer who is passionate about eliminating barriers to access.
Go to the profile of Tosia Morris
Go to the profile of Rio Longacre
Rio Longacre
Managing Director and leader of Slalom’s Global Experience Team. Veteran of the digital world and marketing technologist by trade.
Go to the profile of Natasha Brown
Natasha Brown
Retail Consultant and Experience Strategist @Slalom; passionate about customer experience, digital and brand strategy.
Go to the profile of Kokila Mallikarjuna
Go to the profile of Maren Mellen
Maren Mellen
Consultant @ Slalom | Boston | Healthcare | Process Excellence | Marketing
Go to the profile of Phil Cartagena
Phil Cartagena
Phil is a Sr. Delivery Principal at Slalom Consulting. He holds a BA from Harvard and an MBA from Columbia Business School. He also designs board & card games.
Go to the profile of Maggie McDivitt
Go to the profile of Dan Gallagher
Dan Gallagher
Award-winning product leader with decades of experience. Currently speaking, writing, coaching teams, & leading organizational Product Mindset transformations.
Go to the profile of Denae Pisano
Go to the profile of Nicolai Johnson-Borelli
Nicolai Johnson-Borelli
Data-driven Salesforce consultant specializing in Tableau CRM and Einstein. Passionate about machine learning, predictive analytics, and all things Salesforce.
Go to the profile of Khizer Ghani
Go to the profile of Fraser Gray-Smith
Go to the profile of Anna Darling
Go to the profile of Jennifer Fleck
Jennifer Fleck
Experience strategist @Slalom; passionate about customer experience, data privacy, and technology.
Go to the profile of Slalom Experience Team
Slalom Experience Team
Thought leadership from Slalom’s Global BAS Experience Team, which focuses on designing the right customer strategy, followed by tech, process & operations
Go to the profile of Kristy LaPlante-Jodoin
Kristy LaPlante-Jodoin
I am a Digital Transformation consultant, retail/CPG industry junkie, marketing strategist and founder.
Go to the profile of Byron Czopek
Byron Czopek
Byron is a technology consultant with a background of over 10 years helping organizations get the most out of their Communication and Collaboration tools.
Go to the profile of Julie Meloni
Julie Meloni
I build things, teams, & teams who build things. Lawful good! // Now: VP - Digital Solutions at Pluribus Digital. Prev: lots of places and US Digital Service x2
Go to the profile of Slalom Business Advisory
Slalom Business Advisory
Thought leadership from Slalom’s Business Advisory. We help people and organizations dream bigger, move faster, and build better tomorrows for all.
Go to the profile of Brian Rosenfelt
Brian Rosenfelt
Salesforce & nCino consultant with deep expertise in the banking industry.
Go to the profile of Laurie Rugemer
Go to the profile of Joey Ruse
Go to the profile of Susan Coleman
Susan Coleman
Content creator and storyteller, focusing on tech topics. Manager, Content — Google & Microsoft at Slalom Consulting.
Go to the profile of Josh Buchholtz
Go to the profile of Ronnie Battista
Go to the profile of Casey Sung MBA
Casey Sung MBA
Management Consultant at Slalom specializing in Customer Relationship Management (CRM). Adjunct professor of CRM at Montclair State University.
Go to the profile of David Lewis
Go to the profile of Richard Winston
Richard Winston
As the Managing Director and Global Financial Services Lead at Slalom, Richard brings 30+ years of experience across Banking, Insurance, and Capital Markets.
Go to the profile of Kat Saks
Kat Saks
Digital Strategy and Marketing Technology Leader. Human-Centric Experience Strategist. Sommelier. Wanderluster. Mom.
Go to the profile of Ramapriyan Gopal
Go to the profile of Delphine Jacquin
Delphine Jacquin
Delphine Jacquin is a Director of Customer Experience at Slalom Consulting.
Go to the profile of Justin Tormey
Justin Tormey
I make things.
Go to the profile of Morgan Hughley
Go to the profile of Andi Bell
Andi Bell
Life's too short to build products no one wants, needs, or asks for...👉 In the business of delivering purpose-built strategies and experiences that spark joy ✨