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Slalom Customer Insight

Fresh perspectives to understand and engage your customers

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  • Holi-daze: Delivering for e-commerce customers in an unpredictable holiday season

    Holi-daze: Delivering for e-commerce customers in an unpredictable holiday season

    It’s beginning to look a lot like holiday shopping season — but, in 2020, communication and care matter more than ever.
    Go to the profile of Slalom Customer Insight Team
    Slalom Customer Insight Team
    Nov 23, 2020
    Creating webinars (that actually convert) in a COVID world

    Creating webinars (that actually convert) in a COVID world

    Read this before you kick off your next webinar planning meeting.
    Go to the profile of Daniel Burkhardt
    Daniel Burkhardt
    Nov 11, 2020
    Unlock masterful service design blueprints

    Unlock masterful service design blueprints

    Service design blueprints provide the foundation to meet and exceed your customer’s evolving needs.
    Go to the profile of Sophie Cummings
    Sophie Cummings
    Oct 12, 2020
    How equity-driven design can build a brighter future

    How equity-driven design can build a brighter future

    As designers of human experiences, as participants in an unequal system, we have a responsibility to work toward a more equitable future.
    Go to the profile of Chelsie Messenger
    Chelsie Messenger
    Sep 23, 2020
    Ready, set, engage: Why you should consider Amazon Pinpoint now

    Ready, set, engage: Why you should consider Amazon Pinpoint now

    The search for “right-message, right-channel, right-time” customer engagement can be long and full of setbacks. Not anymore.
    Go to the profile of Slalom Customer Insight Team
    Slalom Customer Insight Team
    Sep 9, 2020
    The Seventeen Cent Loyalty Program

    The Seventeen Cent Loyalty Program

    We’re hungry for personal connection — and that’s an opportunity for brick- and-mortar stores to thrive in an e-commerce world.
    Go to the profile of Tim Letscher
    Tim Letscher
    Jul 7, 2020
    Five emerging customer strategy trends to watch in Q3 and Q4

    Five emerging customer strategy trends to watch in Q3 and Q4

    We look at what trends are emerging and what will endure as we head into the back half of rapidly changing year.
    Go to the profile of Slalom Customer Insight Team
    Slalom Customer Insight Team
    Jun 25, 2020
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