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Holi-daze: Delivering for e-commerce customers in an unpredictable holiday season
Holi-daze: Delivering for e-commerce customers in an unpredictable holiday season
It’s beginning to look a lot like holiday shopping season — but, in 2020, communication and care matter more than ever.
Slalom Customer Insight Team
Nov 23, 2020
Creating webinars (that actually convert) in a COVID world
Creating webinars (that actually convert) in a COVID world
Read this before you kick off your next webinar planning meeting.
Daniel Burkhardt
Nov 11, 2020
Unlock masterful service design blueprints
Unlock masterful service design blueprints
Service design blueprints provide the foundation to meet and exceed your customer’s evolving needs.
Sophie Cummings
Oct 12, 2020
How equity-driven design can build a brighter future
How equity-driven design can build a brighter future
As designers of human experiences, as participants in an unequal system, we have a responsibility to work toward a more equitable future.
Chelsie Messenger
Sep 23, 2020
Ready, set, engage: Why you should consider Amazon Pinpoint now
Ready, set, engage: Why you should consider Amazon Pinpoint now
The search for “right-message, right-channel, right-time” customer engagement can be long and full of setbacks. Not anymore.
Slalom Customer Insight Team
Sep 9, 2020
The Seventeen Cent Loyalty Program
The Seventeen Cent Loyalty Program
We’re hungry for personal connection — and that’s an opportunity for brick- and-mortar stores to thrive in an e-commerce world.
Tim Letscher
Jul 7, 2020
Five emerging customer strategy trends to watch in Q3 and Q4
Five emerging customer strategy trends to watch in Q3 and Q4
We look at what trends are emerging and what will endure as we head into the back half of rapidly changing year.
Slalom Customer Insight Team
Jun 25, 2020
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