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Social Messaging
a dialog about the transformation of customer care through the power of social messaging
Social Messaging
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Icelandair’s Social Customer Care Continues to Soar
Icelandair’s Social Customer Care Continues to Soar
Customer care has always been paramount to the perceived quality of service within the airline industry. But for airlines, being there for…
Conversocial
Nov 16, 2018
We Live in an Effortless World… Almost
We Live in an Effortless World… Almost
The following is an excerpt of a chapter from my new book, Message Me, coming out soon.
Conversocial
Nov 15, 2018
Lean In To the Power of Social Messaging
Lean In To the Power of Social Messaging
The following is an excerpt of a chapter from my new book, Message Me, coming out soon.
Conversocial
Nov 14, 2018
How SSEN is Powering up Social Messaging for Service
How SSEN is Powering up Social Messaging for Service
Bad weather is a regular occurrence here in the UK, and with this bad weather often come downed power lines and interruption to services…
Conversocial
Nov 13, 2018
When saying ‘Sorry’ is Not Enough
When saying ‘Sorry’ is Not Enough
It is often said that ‘sorry’ is the hardest word to say. However, looking at some social media channels, it seems to be the easiest thing…
Conversocial
Nov 12, 2018
Why do Some Businesses Struggle to Adapt to Digital Customer Care?
Why do Some Businesses Struggle to Adapt to Digital Customer Care?
While plenty of evidence suggests that digital care reduces costs and increases shareholder value, most companies are still very much in…
Conversocial
Oct 29, 2018
How Private Messaging Channels Are Changing Brand Communications As We Know It
How Private Messaging Channels Are Changing Brand Communications As We Know It
Thinking back over how Social has evolved over the last ten years is pretty mind boggling. Newer channels to the mix, such as Snapchat…
Conversocial
Aug 24, 2018
Why 2018 is the year of Facebook Messenger
Why 2018 is the year of Facebook Messenger
“2018 is be the year that Messenger becomes the most important channel for brands, companies, retailers, and individuals to interact with…
Conversocial
Oct 21, 2018
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