Initially when I first started to focus my coaching practice on design leaders in transition. I didn’t…
Please note these views are my own but with a strong intention and belief that they are in fact important points to be discussed within the wider service design community. The use of a list post allows for new points to be…
Design and innovation teams experience unique challenges as they are constantly asked…
Experience & Service Design
Positive workplaces and tools are generative of creative processes and conductive of cultural and organizational…
We worked with the Arcispedale Santa Maria Nuova (Reggio Emilia) emergency to design a space…
Healthcare navigation has evolved over time from limited provider-focused options to…