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Support Automation Magazine
The #1 place to learn how AI, Chatbots, ML, NLP, and technology, in general, will revolutionize the way we get support and ask for help.
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Support Automation Magazine
Aug 20, 2018
Introducing the Relay Knowledge Ecosystem
Knowledge sharing fueled by AI
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Casey Phillips
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Support Automation Magazine
May 22, 2018
What is Natural Language Processing (NLP) & Why Chatbots Need it
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Alan Finlay
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Support Automation Magazine
Jul 31, 2018
Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support
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Alan Finlay
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Support Automation Magazine
Aug 7, 2018
It’s Not You, It’s Bots: Why Some Customers Prefer Self-Service Support Over Human Support Agents
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Alan Finlay
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Support Automation Magazine
Apr 10, 2018
Customer Support vs Customer Experience: How AI Drives Better Service and Outcomes
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Alan Finlay
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Support Automation Magazine
Nov 13, 2018
Customer Support Automation Statistics — 16 Facts, Figures, and Trends to Watch
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Casey Phillips
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Support Automation Magazine
Jun 4, 2018
Chatbot Analytics 101: The Essential Metrics You Need to Track
Why Chatbot Analytics Matter 🤖
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Alan Finlay
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Support Automation Magazine
Jun 8, 2018
The Rise of Superhumans: How AI Is Making Us Smarter, Faster, and Better at Work [Infographic]
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Casey Phillips
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Support Automation Magazine
Apr 24, 2018
Using a Virtual Agent to Provide Superior Customer Service
Leveraging the latest technology to provide…
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Alan Finlay
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Support Automation Magazine
Dec 27, 2018
If It’s Broken, Fix It: The Power of Real-Time Network Monitoring
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Support Automation Magazine
The #1 place to learn how AI, Chatbots, ML, NLP, and technology, in general, will revolutionize the way we get support and ask for help.
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