Support Automation Magazine

If It’s Broken, Fix It: The Power of Real-Time Network Monitoring

Automated Support Tasks: 7 Things to Let Bots Handle Right Now

Customer Support Automation Statistics — 16 Facts, Figures, and Trends to Watch

Introducing the Relay Knowledge Ecosystem

Knowledge sharing fueled by AI

It’s Not You, It’s Bots: Why Some Customers Prefer Self-Service Support Over Human Support Agents

Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support

Why a Chatbot Personality Should Depend on the Conversation Type

Hate em’, love em’ or tolerate em’

When it comes to conversations, there are three distinct sentiments that we feel. There are the conversations we love to have such as…

The Evolution Of Customer Experience: 30 Eye-Popping Stats on Satisfaction, Retention, and Loyalty

How to build (real) multilingual Oracle Bots

A few months back we at BotSupply were selected for the Oracle Scaleup Ecosystem…