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If It’s Broken, Fix It: The Power of Real-Time Network Monitoring

If It’s Broken, Fix It: The Power of Real-Time Network Monitoring

Nobody likes to wait.
Go to the profile of Alan Finlay
Alan Finlay
Automated Support Tasks: 7 Things to Let Bots Handle Right Now

Automated Support Tasks: 7 Things to Let Bots Handle Right Now

How much easier would your job be if you had a few robot assistants to help you out?
Go to the profile of Alan Finlay
Alan Finlay
Customer Support Automation Statistics — 16 Facts, Figures, and Trends to Watch

Customer Support Automation Statistics — 16 Facts, Figures, and Trends to Watch

The robots are coming — and they’re raising the bar for customer support experiences.
Go to the profile of Alan Finlay
Alan Finlay
Introducing the Relay Knowledge Ecosystem

Introducing the Relay Knowledge Ecosystem

Knowledge sharing fueled by AI
Go to the profile of Casey Phillips
Casey Phillips
It’s Not You, It’s Bots: Why Some Customers Prefer Self-Service Support Over Human Support Agents

It’s Not You, It’s Bots: Why Some Customers Prefer Self-Service Support Over Human Support Agents

Given the choice, some of your customers would rather interact with a machine than speak to a member of your support team.
Go to the profile of Alan Finlay
Alan Finlay
Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support

Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support

By now, you’ve probably noticed that artificial intelligence is making its mark across a range of industries and roles.
Go to the profile of Alan Finlay
Alan Finlay
Why a Chatbot Personality Should Depend on the Conversation Type

Why a Chatbot Personality Should Depend on the Conversation Type

Hate em’, love em’ or tolerate em’
Go to the profile of Casey Phillips
Casey Phillips
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