Predicting the Telecoms Industry in 2017

Let’s be honest; 2016 was a bit of a strange one wasn’t it? Who could have predicted that by the end of the year, Britain would have voted to leave the EU and America would be in the hands of the first ever president-elect to have absolutely no political…

The Role of Telcos in the Fourth Industrial Revolution

Experts say we are now in the ‘Fourth Industrial Revolution’ — a new age of technology that has the potential to entirely reshape the way we live our lives. Cloud computing is on the rise — tech experts agree that the question is now…

The Switch From PSTN To SIP Trunks

A SIP trunk allows business telephone systems to operate using an…

The Dodd-Frank Act, Call Recording and Trump

What is Dodd-Frank?

The Dodd-Frank act is an extensive set of financial regulations that was signed into federal law by Obama in 2010. The act is a direct response to the financial crisis of 2007, which was the subject of the…

Dubber, Data, Downloads and Dashboards

I’m interested and excited by the value users derive from their…

The Effects of the Net Neutrality Repeal on Telecommunications

On April 26th, Federal Communications…

Capturing the conversations from a dispersed workforce

The answer to the challenges of BYOD

How to develop a workplace culture that is as much about security…

The Future of Contact Centres

While the days of holding the line while you wait for an available support agent might seem far from over…