Predicting the Telecoms Industry in 2017

Let’s be honest; 2016 was a bit of a strange one wasn’t it? Who could have predicted that by the end of the year, Britain would have voted to leave the EU and America would be in the hands of the first ever president-elect to have absolutely no political…

The Switch From PSTN To SIP Trunks

A SIP trunk allows business telephone systems to operate using an…

The Dodd-Frank Act, Call Recording and Trump

What is Dodd-Frank?

The Dodd-Frank act is an extensive set of financial regulations that was signed into federal law by Obama in 2010. The act is a direct response to the financial crisis of 2007, which was the subject of the…

The Effects of the Net Neutrality Repeal on Telecommunications

On April 26th, Federal Communications…

The answer to the challenges of BYOD

How to develop a workplace culture that is as much about security…

The Future of Contact Centres

While the days of holding the line while you wait for an available support agent might seem far from over…

From Big Data To Big Voice: An Infographic

We track the history of Big Data and look to the future of…

Everything You Need To Know About The GDPR And Call Recording