What’s the best way to teach your kids about quality? Over the past 2 years, I have realized that what works best is to integrate simple techniques and methods into their common routines and decisions. I am certain that all parents encounter situations where the kids have to meet some…
Last year I was interviewed for a podcast where I was asked what about the biggest…
In recent years, the focus of quality has made some significant shifts from the traditional view of defect discovery, defect prevention, meeting customer requirements etc., to a more contemporary and comprehensive view which is about the collective delivery of experiences to…
When I started my career in the quality space, I was mentored and trained on the powerful message from Phil Crosby that ‘Quality is Free’. Initially, this seemed to be an ambitious goal, but over time I realized that it is very doable. To realize this vision, it is critical…
As a champion for quality and continuous improvement, it is always interesting to use the future lens to predict where quality is headed. While the perspectives I share here are from an IT organization’s…
