Everything I Wish I’d Known Before I Started Demoing SaaS

5 tough lessons I learned as a freelance programmer

The SaaS developer’s uber-short guide to using Open Source projects

What joining a startup taught this 40 year-old about the necessity of risk

Candy, vitamin or painkiller… which is your product?

Stay busy, be unproductive and follow the hype!

Dogfooding, or how humbling it is to use your own product for a month

Big Companies Don’t Want to Do Better

I’m writing this on a United plane, on the tarmac. We’re grounded because O’Hare International isn’t accepting any incoming flights; they are, however, still letting departing flights depart, which means I’m going to miss my connection. This, the United customer…

Customer Success By Any Other Name… Is Misleading