Avoiding embarrassment when practicing new communication strategies

She was trying out some new…

But…HOW do I pause before reacting?

That tiny, sometimes imperceptible space between thought and…

Your power is in remaining calm

Some people are difficult to deal with. Unrealistic clients, aloof execs. I once had a boss who was…

I upset a coworker. Here’s how I recovered in the moment

Assume positive intent…with this jerk?

Indra Nooyi, former CEO of PepsiCo, one of the largest…

I was trying too hard to look good

I had just joined a new team, and in our first meeting, I…

How to collect yourself in a tense conversation

In the heat of an argument, negotiation, or power…

When is it too late to say something?

Something was bothering Susan. A smart, energetic, young…

I just gave feedback to my boss…(Yikes!)

Not long ago, I left a meeting with my boss feeling…

Watch yourself improve (You can’t learn jiu-jitsu from a book)

My son’s baseball coach records him…

Don’t get so upset!

We know that no one likes to be judged, but do we know when we’re judging?

The confident communicator formula

Here it is. I’ll give it away.

Where does confident communication come from?

Some time ago, a coworker and I were setting up planning groups to help merge…

Use self awareness to become a more confident speaker