Today we’re excited to announce ourselves to the world and launch the Loup website! Loup is a design thinking consultancy that helps organizations listen to and learn from the people they serve. We believe in the power of deep listening, empathy, and human stories…

Here at Loup HQ we’ve been loving historian Jerry Z. Muller’s new book The Tyranny of Metrics, a well-researched take on our era’s obsession with metrics, key performance indicators, “transparency”…

(cross posted from MIT.edu)