Get to the point!

There’s a big difference between how much you’d like to say (a lot), and what your reader is likely to remember (much less)

Keep it relevant, keep it simple and keep it short

We’ve just gone through a 5-part series in which we proposed five steps to writing better emails. Let’s summarise them here:

If an email turns out to be more complex than originally thought, with multiple back-and-forth replies, stop the discussion. Pick up the…

When you send an email with an attachment, include a summary explaining what it is about. This provides background and context, and makes…

Emails are, for the most part, fairly straightforward. They range from the mundane (scheduling meetings or requesting information) to the…

It seems like an obvious thing to say, but the more useful information you provide in the subject line, the more likely your reader is to…

We are all aware of people who sit a few desks away from you who send you an email, when they can just walk over and talk to you in person…

Email — it’s the bane of our working lives. They’re long. They’re impossible to understand!