Top Stories published by Into The Future in 2017

Virtual Conversations: The Future of Customer Service is Here… Now

The average consumer interacts with customer service 65 times in a year. That adds up to over 270 billion service calls made on an annual basis. Multiply that by an average cost of about $1.00 a call, and you’ve got…

These were the top 10 stories published by Into The Future in 2017. You can also dive into monthly archives for 2017 by using the calendar at the top of this page.