Millennials on Insurance Transformation: Say What?

There’s something wrong with insurance. It’s SCARY! Getting insurance can be a confusing and frustrating process. Most young people like me (OK — say it — Millennials) have no idea where to turn for help — or what kind of coverage they even…

The Promise of Cloud

When Innovation Ignites

Apps are for Saps: Messaging Commerce is Where it’s At

Virtual conversations: The impact of AI on customer engagement

If the idea of using cognitive computing and artificial intelligence to provide a compelling customer experience seems far off, think again. Where providing top-notch customer service used to fall to large call centers…

Turn Routine Travel into Exciting Story Telling