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The Guest Experience Map
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Jesse Desjardins
Jan 15, 2019
XVA Art Hotel: How might we make departing guests part of our family?
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90
Jesse Desjardins
Jan 15, 2019
Le Foundouk: How might we turn the most painful part of our guest experience into a highlight?
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108
Jesse Desjardins
Jan 15, 2019
Saffire Freycinet: How might we help build even more excitement for our guests pre-arrival?
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44
1 response
Jesse Desjardins
Jan 15, 2019
Form Hotel Dubai: How might we allow guests to customise their own experience pre-arrival?
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43
1 response
Jesse Desjardins
Jan 15, 2019
Fairmont YVR:
How might we elevate an unremarkable (even boring) moment?
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52
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