This one comes from way back in 2009, but Paul Graham’s advice is as solid as ever — and contains…
“Innovative Lawyer” shouldn’t be an oxymoron. Lawyers — who are constantly applying their creative, problem-solving skills to help clients — too often turn off their innovation engines as soon as their “billable” work ends.
How much, on average, do your best clients pay you in a year? If you were to give them a flat rate for all the…
If you’d like to improve your client service, start by understanding how your typical clients experience…
By some estimates, introverts make up nearly half of the population. If you’re an extrovert, that means that many of your clients think and process information quite differently than you do.
Several years ago, I was facilitating a retreat for a large Atlanta law firm. During one of our…
Remember the television show Quincy? Jack Klugman played a Los Angeles medical examiner, and in every episode, his autopsy would reveal that the decedent (who’d seemingly died of “natural” causes) was a victim of foul play. Using the clues he’d gained from his examinations, Quincy…
You are not tech support.