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The Service Gazette
The Service Gazette is a print publication for service innovators. It is published since 2015 with most print articles available on Medium.
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Designing travel experiences
Designing travel experiences
London wouldn’t be the city it is — vibrant, always changing — without its vast transport network and its long history of transport design.
Hanna Kops
Aug 11, 2020
The Scottish Approach to Service Design
The Scottish Approach to Service Design
Putting people at the heart of government
Service Gazette
Apr 6, 2020
Designing Complete Services
Designing Complete Services
Englands Cervical Screening Program
Shirley Sarker
Jan 10, 2020
Public Interest Designers
Public Interest Designers
Learning how to bring designers into French government
Miljkovic Sophie
Dec 11, 2019
App for citizens, designed with citizens
App for citizens, designed with citizens
IO — the project to develop the public services app is one of the main projects of the Italian Digital Transformation Team. It exploits…
Matteo De Santi
Dec 2, 2019
Going the distance for people
Going the distance for people
Research at the Canadian Digital Service
Mithula Naik
Nov 30, 2019
Design thinking in Singapore’s public agencies
Design thinking in Singapore’s public agencies
From agency efficiency to citizen experiences
Leon Voon
Nov 29, 2019
The road to digital government in Brazil
The road to digital government in Brazil
Building platforms to deliver services worth (re)using
Joelson Vellozo Jr.
Nov 28, 2019
The compassionate civil servant
The compassionate civil servant
The role of empathy within digital government
Maike Klip
Nov 27, 2019
Using service patterns
Using service patterns
Changing the conversation in local government
Nic Ward
Nov 26, 2019
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