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[Webinar] Customer Success at Startups

[Webinar] Customer Success at Startups

Startups in today’s environment have the challenge of meeting rising customer expectations — all while trying to determine product-market…
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Jennifer Chiang
Customer Success’ Role in Times of Ambiguity

Customer Success’ Role in Times of Ambiguity

Right now, times are pretty rough for everyone. There are a lot of posts out going around reiterating how leaders should act and how…
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Jennifer Chiang
Celebrating the 1st Anniversary of The Startup’s Guide to Customer Success

Celebrating the 1st Anniversary of The Startup’s Guide to Customer ...

Recently, I celebrated the one year anniversary of the publication of my book, The Startup’s Guide to Customer Success and the word that…
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Jennifer Chiang
[Podcast] Geeking out on Customer Success with Helping Sells Radio

[Podcast] Geeking out on Customer Success with Helping Sells Radio

I had the great opportunity to geek out about Customer Success with Helping Sells Radio recently. Helping Sells Radio is about digging…
Go to the profile of Jennifer Chiang
Jennifer Chiang
Leadership Vision

Leadership Vision

Part of leading a Customer Success team is also about being a good leader. So, from time to time, I will also share some of my learnings…
Go to the profile of Jennifer Chiang
Jennifer Chiang
Framework for Customer Success — Product Complexity and User Complexity

Framework for Customer Success — Product Complexity and User Comple...

Every product is different and every product’s users are different. As the customer success industry expands and becomes more socialized…
Go to the profile of Jennifer Chiang
Jennifer Chiang
How to Make Customer Success a Habit in 2020

How to Make Customer Success a Habit in 2020

It’s a new year and a new decade! With the rise and spread of technology in the past ten years, this next decade will be more defined by…
Go to the profile of Jennifer Chiang
Jennifer Chiang
Customer Success in 2020

Customer Success in 2020

LinkedIn released its 2020 Emerging Jobs Report earlier this month on December 10th and just like last year, Customer Success made the list…
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Jennifer Chiang
New Hire’s First Week Manager’s Checklist

New Hire’s First Week Manager’s Checklist

One of the first things that we do as a Customer Success leader is build our team, but once we hire someone  — how can we best set them up…
Go to the profile of Jennifer Chiang
Jennifer Chiang
The CS Community & Gratitude

The CS Community & Gratitude

The Customer Success community is not like any other community — every one that I’ve met so far has been incredibly generous with their…
Go to the profile of Jennifer Chiang
Jennifer Chiang
Effective and Efficient Onboarding

Effective and Efficient Onboarding

Last week, I was in Boston where I was honored to speak in front of a packed room at the Subscription Show.
Go to the profile of Jennifer Chiang
Jennifer Chiang
The Role of Focus in Customer Success

The Role of Focus in Customer Success

When I was just starting out and trying to figure out how to best create and establish customer success at my company, I remember thinking:
Go to the profile of Jennifer Chiang
Jennifer Chiang
My Own Leadership Philosophy

My Own Leadership Philosophy

When I was doing research on leadership philosophies for my previous post, I realized how difficult it was to find a good example — so I…
Go to the profile of Jennifer Chiang
Jennifer Chiang
Alignment between Product and Customer Success

Alignment between Product and Customer Success

Collaborative communication plays a huge role in the success of customer success and product management team alignment.
Go to the profile of Jennifer Chiang
Jennifer Chiang
Leadership Philosophy

Leadership Philosophy

Part of leading a Customer Success team is also about being a good leader. So, from time to time, I will also share some of my learnings…
Go to the profile of Jennifer Chiang
Jennifer Chiang
Customer Success as a Mindset

Customer Success as a Mindset

Five years ago, companies could just focus primarily on customer experience — what customers see and feel and the user interface that they…
Go to the profile of Jennifer Chiang
Jennifer Chiang
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