Why I Wrote My Book: The Startup’s Guide to Customer Success

Leadership Philosophy

Part of leading a Customer Success team is also about being a good leader. So, from time to time, I will also share some…

My Journey in Customer Success So Far

Excerpt from The Startup’s Guide to Customer Success

What Is Customer Success?

Excerpt from The Startup’s Guide to Customer Success

Alignment between Product and Customer Success

Collaborative communication plays a huge role in the success of customer…

Customer Success as a Mindset

Five years ago, companies could just focus primarily on customer experience — what customers see and feel…

New Hire’s First Week Manager’s Checklist

One of the first things that we do as a Customer Success leader is build our team, but…

The Role of Focus in Customer Success

When I was just starting out and trying to figure out how to best create and establish…

Effective and Efficient Onboarding

Last week, I was in Boston where I was honored to speak in front of a packed room at the…