The aspirations of many startup businesses typically follow an idealistic path…
Most software products these days lean heavily on the efficiency and speed of everything. Not just development or deployments, but customer support, marketing, and all other non-programmatic things. It’s almost tautologous — if you work in software every process…
I think that software of any longevity is the end result of a lot of competing forces. There’s the product owner’s own influence, the capabilities and limitations of technology at the time, the collective feedback of its customers, a development team’s strengths and weaknesses, the amount…
We launched one of our biggest features in August, 2013: Public Issues. Public Issues extend DoneDone from an issue tracking tool for internal teams to a customer support portal for everyone.
Working on DoneDone has been a labor of love. And when you love to do something, you learn to accept the good with the bad. You are as closely locked into your work when you achieve your greatest goals as you are when you make your biggest mistakes.
In the eight years I’ve spent caring for DoneDone, there have been very few dedicated hands on the product. Occasionally, we formalized some processes around the product, but usually those processes sputtered after some time. DoneDone, instead, matured in spurts. When consulting work got busier…
As the question goes, if George Washington’s axe had both its head and handle replaced, is it still considered George Washington’s axe?
The original codebase and infrastructure of DoneDone when we launched in 2009 looks nothing like it does today. The code’s…