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Applied consulting for a new world

We need applied and lean consultancies, that can help organisations solve the wicked problems of the future. Organisational agility and the ability to solve wicked problems are crucial to survive the new marketplace. Here, we talk about how to become a Wicked Company.

ITIL and Stanford should make up!

ITIL and Stanford should make up!

I was two months into my latest transformation programme. Jonathan (name changed to avoid crucifixion) walked right towards me on one of my…
Go to the profile of Marcus Kirsch
Marcus Kirsch
Jul 4
AI killed Bernbach’s Creative Team

AI killed Bernbach’s Creative Team

In the 1960s, Bill Bernbach created the modern creative team for advertising. Previously copywriters and art directors did not even work on…
Go to the profile of Marcus Kirsch
Marcus Kirsch
May 24
Thought: How you like your business coffee?

Thought: How you like your business coffee?

It’s the weekend, and I just popped into my local pub early to sit down and write on my second book, which feels more challenging than…
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Marcus Kirsch
May 20
Between AI and a hard place

Between AI and a hard place

What jobs will we lose? What can we truly automate? Could we have an AI CEO? A topline draft walk-through of what some tools might do to…
Go to the profile of Marcus Kirsch
Marcus Kirsch
Apr 27
Where do business analysts, enterprise architects, service designers and systems designers go to…

Where do business analysts, enterprise architects, service designers and systems designers go to…

As a service designer, I have spent hundreds of hours with various practitioners like business analysts, enterprise architects, systems…
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Marcus Kirsch
Apr 11
We need variants!

We need variants!

Manufacturing works on a reductionist model of variants or ‘defects’. Services and experiences work on an expansive model of value and…
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Marcus Kirsch
Mar 17
This article responds to Michael Simmons’ post on our productivity crisis, which you can find here.

This article responds to Michael Simmons’ post on our productivity crisis, which you can find here.

https://medium.com/accelerated-intelligence/were-in-a-productivity-crisis-according-to-52-years-of-data-things-could-get-really-bad-5c7e5324…
Go to the profile of Marcus Kirsch
Marcus Kirsch
Feb 26
2023 Trends based on the projects I have seen

2023 Trends based on the projects I have seen

I am not good at taking strategic notes, but across multiple projects, some trends tend to accumulate and patterns tend to show. Here are…
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Marcus Kirsch
Dec 22, 2022
Will skills-based organisations fail?

Will skills-based organisations fail?

I listened to Deloitte’s podcast on Human Capital episode about the company Workday which provides a service to create skills-based…
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Marcus Kirsch
Feb 1, 2022
Insights are Talk-Back!

Insights are Talk-Back!

Through my work in change and transformation, I have met many struggling companies. Two myths are failing them:
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Marcus Kirsch
Dec 10, 2021
The Future of Work is broken!

The Future of Work is broken!

Going back to the office is a symbolic way for us to step into the future. Two highly contradictory narratives exist around this change…
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Marcus Kirsch
Jul 9, 2021
Do you want to hear this?

Do you want to hear this?

Thought of Today:
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Marcus Kirsch
May 27, 2021
AI & Strategy, more things to crash with reality

AI & Strategy, more things to crash with reality

Roughly ten years ago, I got hired to innovate advertising campaigns. When I joined, I thought these are creative and strategic people with…
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Marcus Kirsch
May 24, 2021
Is AI moving HR away from people?

Is AI moving HR away from people?

Last year I deleted all but three of my LinkedIn ‘skill’ labels. This means, after 20 years of experience, I am now unqualified for most…
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Marcus Kirsch
May 24, 2021
This article is inspired by Robin Wong’s excellent article on DVF.

This article is inspired by Robin Wong’s excellent article on DVF.

Here is Rapid DVF!
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Marcus Kirsch
Dec 10, 2020
Shut up and Skate! — How to fail sustainably

Shut up and Skate! — How to fail sustainably

I have done many things in my life, but I never thought that my skateboarding would provide value to my business consulting. Skateboarding…
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Marcus Kirsch
Jun 3, 2020
Managers need a New Job

Managers need a New Job

In our last two articles, we had a look at the time and team dynamics around work. One of the questions we got is, who should be…
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Marcus Kirsch
May 26, 2020
Why you miss Rubber Ducking

Why you miss Rubber Ducking

This article is the second in a series of spin-off stories based on our ‘Working from Home’ survey, its insights and to inspire possible…
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Marcus Kirsch
May 20, 2020
A Day in your Week

A Day in your Week

In our ‘Working from Home’ survey one of the themes that people stated both positively and negatively is the newfound time dynamic that…
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Marcus Kirsch
May 19, 2020
The Frog in the Boiling Water aka The Problem

The Frog in the Boiling Water aka The Problem

I CANNOT SEE THE FUTURE!  Over the last two years, I wrote and published, towards the end of last year, my first book. This is how it…
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Marcus Kirsch
May 4, 2020
The Wicked Podcast : 1,000 business books for a new world

The Wicked Podcast : 1,000 business books for a new world

A lot of things have changed in the last 50–100 years and some things haven’t. The hardest thing for any organisation today is to figure…
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Marcus Kirsch
Apr 24, 2020
Businesses need a Groundhog Day!

Businesses need a Groundhog Day!

Businesses are still struggling to understand the new world we are living in. The sad statistic is that 70% of $2,28 Trillion investments…
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Marcus Kirsch
Apr 16, 2020
It has been an open secret for decades, that consultancies are too expensive for too little…

It has been an open secret for decades, that consultancies are too expensive for too little…

Comments
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Marcus Kirsch
Apr 14, 2020
How to hire Service Design for Transformation

How to hire Service Design for Transformation

Starting in 2018, BT IT began several programs to become organisationally more flexible. It was leadership that picked Design Thinking and…
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Marcus Kirsch
Feb 19, 2020
The Universal Language Of Everything?

The Universal Language Of Everything?

Service design is not the only language for problem solving. The array of tools, models and processes out there is confusing for clients…
Go to the profile of Marcus Kirsch
Marcus Kirsch
Feb 13, 2019
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