Applied consulting for a new world

How to crack AI nonsense in 1 hour

The recent AI badge fiasco is an excellent example of Silicon Valley’s inability to be the breeding…

Zooming out to transform processes

Transformation programmes could likely be 200% more successful when considering business benefits and reality.

I ran a process mapping workshop for CRISIS, a homeless charity, two weeks ago. They identified that they had been running for three…

Kill the 30-minute meeting!

“30-minute meetings were covering her calendar. As a senior member working closely with the C-Level, I was not…

Cost-cutting kills client-serving

Dear CEOs, CFOs and CTOs, are you doing this?
I have found that business and IT departments were at…

Too big to not fail!

Are centralised large-scale enterprise software projects the cost-benefit we think they are? After dozens of…

The British Post Office (BPO) scandal is unsurprisingly big news in the UK. Their accounting software, supplied by Fujitsu, led to 700 sub-postmasters being wrongfully convicted of…

Battle beyond (the stars of) IT and Business

In the 90s, IT was known to me and maybe yourself to say ‘NO’ to anything you…

ITIL and Stanford should make up!

I was two months into my latest transformation programme. Jonathan (name changed to avoid…

AI killed Bernbach’s Creative Team

In the 1960s, Bill Bernbach created the modern creative team for advertising. Previously…