Troubleshooting — deal with the problems

You have a problem with Thortspace? A sphere is not syncing? Collaboration sessions are dropping off? Other issues?

First of all, if your anti-virus software triggers a false positive for thortspace, please report it as a false positive to your anti-virus…

I am sorry to say that Thortspace does not currently do this.

“watching skills videos enables functionality”

Love the idea of a 3D mind map of sorts. This is just what I was looking for. The “getting started” videos fit within my attention span…

How about importing? What if I have an existing relational database in say LibreOffice Base or Matlab, or some gigantic multi-lingual…

There are two different things that are both free, and one thing that is not free.

Yes they can! The Thortspace App does not currently have any built-in print functionality, and the browser version (printing is built into…

Some users have reported to me that they have been stuck trying to get out of the Thortspace Archive system. This is clearly something that…

(1) Open the “Settings” dialog.

Hi, I’m using Thortspace both on my Laptop, a MacBook Air, and on my iPad. On the laptop, the battery level drops like a stone every time I…

On the home screen of the Thortspace app is a button that intially says “Start Here”.

This is especially relevant to Windows users. Users of other platforms should not need to do this.

Depending on the platform you are using (Windows, Mac, Android, iOS, Linux) Thortspace software will update automatically.

Answers to data privacy and security questions

I have tried uninstalling and reinstalling but that does not fix it. What should I do? A.k.a. “how to delete your Thortspace cache on…

This is a technical article. Most users should not need to know any of this.

This is a Technical Article. Most users should not need to know any of this.

The steps to do this would be something like this:

Hi I have a windows 10 machine and it keeps crashing about every few minutes. Sometimes it can go for about 10min but always crashes…

I have tried uninstalling and reinstalling but that does not fix it. What should I do? Or “how to delete your Thortspace cache on Mac…

Does anyone have an idea why the Thortspace app (Mac OSX latest version and patches) would hang on “Syncing to Cloud — waiting for…