Tips from the Trenches by ERP 101

Social Media Can Kill Customer Service

Customer service on social media is a reality.

Put a Tie on and Stop Swearing so Much

While I was out running today I got thinking about an Inc. Magazine article I read years ago…

You Aren’t on Gab?

Part 1 — The Interview

Basecamp’s Twitter Customer Service Win

We all agree that customer service is important but does that drive everyone’s actions?

You Aren’t on Gab?

Part 2 — Gab vs. Twitter

The Birds and the Bees do it, why not you?

While I was out running recently I saw a flock of Canadian geese heading for northern…

Verizon’s Bold Tweet to Casey Neistat

This week’s digital marketing success story is about Verizon Wireless.